Job Description
Join TechNOLA Solutions and kickstart your IT career in the vibrant tech hub of New Orleans! We're seeking passionate entry-level professionals to deliver exceptional technical support to our diverse clientele. Our collaborative environment fosters growth through mentorship, hands-on projects, and cutting-edge cloud technologies. As part of our dynamic team, you'll gain exposure to enterprise systems while making tangible impacts on local businesses.
We offer competitive benefits, flexible work arrangements, and opportunities for professional certification reimbursement. If you're ready to build a foundation in IT with a company that values innovation and community, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document troubleshooting procedures and maintain knowledge base articles
- Assist with cybersecurity protocols including access management and threat monitoring
- Collaborate with senior engineers on cloud migration projects
- Train end-users on new technology implementations
- Monitor system performance and report anomalies
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred (not required)
- Valid Louisiana driver's license for occasional on-site visits