Job Description
Join our innovative Oakland-based team as a Junior IT Support Specialist and kickstart your career in technology! At TechForward Solutions, we empower emerging tech professionals with hands-on experience in cutting-edge infrastructure. You'll work alongside industry mentors to deliver exceptional IT services while building a foundation for long-term growth in the Bay Area's thriving tech ecosystem.
Responsibilities
- Provide tier-1 technical support for 200+ employees across hardware/software troubleshooting
- Manage Active Directory accounts, permissions, and group policies
- Deploy and configure Windows/macOS endpoints using SCCM and Jamf
- Document IT processes and maintain knowledge base articles
- Collaborate with network engineers on VOIP and security implementations
- Monitor ticket queues via ServiceNow with SLA adherence
- Assist with onboarding/offboarding workflows and asset inventory
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- 0-2 years experience in help desk or desktop support
- Proficiency in Windows/macOS administration and Microsoft 365
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong customer service skills with problem-solving aptitude
- Basic scripting knowledge (PowerShell/Bash) preferred
- Ability to lift 30lbs for equipment deployment
- Valid California driver's license for occasional site visits