Job Description
Launch your IT career with TechOmaha Solutions! We're seeking motivated entry-level professionals to join our dynamic IT support team. As a Junior IT Support Specialist, you'll gain hands-on experience in enterprise environments while working alongside seasoned mentors. Enjoy competitive benefits, professional development opportunities, and a collaborative culture that values innovation. Omaha's growing tech scene offers exceptional work-life balance – perfect for building your future in technology.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Manage user accounts and access permissions across platforms
- Document technical issues and resolutions in ticketing systems
- Assist with cybersecurity best practices implementation
- Collaborate with senior IT staff on infrastructure projects
- Conduct periodic system maintenance and updates
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license and reliable transportation