Job Description
Join TechCorp Solutions as a Junior IT Support Specialist and kickstart your career in technology! We're a dynamic IT firm serving Kansas City's growing tech ecosystem, offering comprehensive benefits and mentorship programs. Perfect for recent graduates eager to build hands-on experience in a collaborative environment.
Responsibilities
- Provide tier-1 technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network troubleshooting and basic security protocols
- Document IT processes and maintain asset inventory databases
- Collaborate with senior engineers on system upgrades and deployments
- Train end-users on new technologies and best practices
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Ability to lift 30 lbs and work in varied environments
- Valid driver's license for occasional site visits