Job Description
Launch your IT career with TechSolutions Inc. in sunny Albuquerque! We're seeking passionate entry-level talent to join our dynamic IT support team. You'll gain hands-on experience with cutting-edge technologies while supporting 500+ users across our growing organization. Enjoy competitive benefits, mentorship from industry experts, and a collaborative culture that values innovation. Albuquerque's thriving tech scene and affordable living make this the perfect place to grow your career.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document IT processes and maintain knowledge base articles
- Collaborate with senior team on infrastructure upgrades and projects
- Monitor system performance and troubleshoot network connectivity
- Train employees on new technologies and security best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Customer service mindset with excellent communication skills
- Problem-solving abilities and attention to detail
- CompTIA A+ or similar certification preferred
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Ability to work independently and as part of a team