Job Description
Join our dynamic IT team as a Junior IT Support Specialist and kickstart your career in technology! At CyberCore Solutions, we're revolutionizing cybersecurity in the heart of Baltimore's thriving tech scene. This entry-level role offers hands-on experience with cutting-edge systems while providing critical support to our Fortune 500 clients. You'll receive mentorship from industry experts and gain exposure to enterprise-level infrastructure in a collaborative, growth-oriented environment.
Our ideal candidate is passionate about technology, eager to learn, and committed to delivering exceptional user experiences. We offer competitive benefits, professional development opportunities, and a modern workspace in downtown Baltimore. If you're ready to transform your technical knowledge into real-world impact, apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing system and remote support
- Deploy and configure desktop/laptop systems and peripheral devices
- Document IT procedures and maintain knowledge base articles
- Assist with cybersecurity protocols including patch management and access controls
- Collaborate with senior engineers on infrastructure projects
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or similar certification preferred
- Basic knowledge of Windows OS and Active Directory
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Valid driver's license required for occasional site visits