Job Description
Join TechSolutions Memphis as a Junior IT Support Specialist and kickstart your career in technology! We're seeking passionate entry-level professionals to provide essential technical support to our growing client base. This role offers hands-on experience with cutting-edge systems while working alongside industry mentors. Our Memphis headquarters fosters a collaborative environment where your growth is prioritized through training programs and career advancement opportunities.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document troubleshooting procedures and create knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Monitor system performance and proactively address potential issues
- Deliver exceptional customer service with clear communication
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows OS and Active Directory
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with problem-solving aptitude
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs and work in varied office environments