Job Description
Join our innovative Nashville-based team as a Junior IT Support Specialist! We're seeking passionate tech enthusiasts to provide exceptional support and drive digital transformation. This role offers hands-on experience with cutting-edge systems while collaborating with industry experts in a dynamic environment. Enjoy competitive benefits, professional development opportunities, and the chance to build your career in Music City's thriving tech scene.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and in-person assistance
- Deploy and configure workstations, laptops, and mobile devices
- Document IT processes, solutions, and knowledge base articles
- Assist with cybersecurity protocols and data protection measures
- Collaborate with cross-functional teams on system implementations
- Monitor system performance and escalate complex issues appropriately
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 1-2 years of technical support internship or helpdesk experience
- Proficiency with Windows OS, Microsoft Office Suite, and cloud platforms
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred
- Ability to lift 30 lbs for equipment maintenance