Job Description
Join our dynamic IT team in the heart of Washington DC and kickstart your career in technology! As a Junior IT Support Specialist, you'll be the go-to technical expert for our diverse workforce. We provide comprehensive training and mentorship to help you grow into a confident IT professional. Enjoy competitive benefits, flexible work options, and the opportunity to work on cutting-edge projects in a supportive environment.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document IT processes and maintain accurate service logs
- Collaborate with senior team members on infrastructure projects
- Deliver user training on company applications and security protocols
- Monitor system performance and escalate critical issues
- Support cybersecurity initiatives and enforce compliance standards
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to learn new technologies quickly
- CompTIA A+ certification (preferred but not required)
- Valid U.S. work authorization