Job Description
Launch your IT career with TechSolutions Inc., a leading Indianapolis-based technology firm! We're seeking motivated Junior IT Support Specialists to join our dynamic team and deliver exceptional technical solutions to our clients. This entry-level role offers unparalleled growth opportunities, mentorship from industry experts, and hands-on experience with cutting-edge infrastructure. If you're passionate about technology and eager to build a solid foundation in IT support, this is your chance to thrive in Indianapolis's booming tech ecosystem.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person assistance
- Install, configure, and maintain desktops, laptops, printers, and peripheral devices
- Document IT processes, incidents, and resolutions in our ticketing system
- Collaborate with senior team members on system upgrades and security patches
- Assist with user account management and access control procedures
- Participate in IT asset inventory management and lifecycle tracking
- Support on-site and remote troubleshooting for enterprise applications
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (ServiceNow, Jira, etc.)
- Strong problem-solving abilities and customer service orientation
- CompTIA A+ or similar certification preferred (not required)
- Valid Indiana driver's license for occasional off-site visits
- Ability to lift 30 lbs for hardware installation tasks
- Excellent written and verbal communication skills