Job Description
Join our innovative tech team as a Junior IT Support Specialist and kickstart your career in the heart of San Francisco's thriving tech scene! At TechFlow Solutions, we're committed to nurturing emerging talent while delivering cutting-edge IT infrastructure to our global clients. This hybrid role offers hands-on experience across cloud systems, network security, and user support within a collaborative environment that values growth and innovation. You'll work alongside industry mentors while gaining exposure to enterprise-scale projects that shape the future of technology.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing system, phone, and remote support
- Deploy and configure cloud infrastructure (AWS/Azure) and endpoint management tools
- Document IT procedures and create knowledge base articles
- Assist with cybersecurity protocols and access management
- Collaborate with cross-functional teams on system upgrades
- Participate in IT asset inventory and lifecycle management
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 1-2 years of internship or helpdesk experience
- Proficiency with Windows/macOS, Active Directory, and Office 365
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Basic scripting knowledge (Python, PowerShell, or Bash)
- CompTIA A+ or Network+ certification preferred
- Strong problem-solving and communication skills
- Ability to work independently and in team environments