Job Description
Join our dynamic IT team in Fort Worth and kickstart your career in technology! InnovateTech Solutions is seeking a motivated Junior IT Support Specialist to provide essential technical assistance to our growing client base. This role offers hands-on experience with cutting-edge systems while fostering professional growth through mentorship and training programs. Enjoy competitive benefits, flexible work arrangements, and a collaborative environment where your contributions make a real impact.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain desktops, laptops, printers, and network peripherals
- Document service tickets, incidents, and resolutions in ITSM systems
- Assist with network administration tasks including VPN setup and user account management
- Collaborate with senior technicians on complex system deployments
- Conduct routine system audits and preventative maintenance
- Train end-users on new technologies and security protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of technical support/help desk experience preferred
- CompTIA A+ certification or willingness to obtain within 6 months
- Proficiency with Windows OS, Microsoft Office Suite, and basic networking concepts
- Strong troubleshooting and diagnostic skills
- Excellent written/verbal communication abilities
- Ability to work independently and prioritize tasks in fast-paced environments
- Valid driver's license and reliable transportation