Job Description
Launch your IT career with TechSolutions Dallas! We're seeking motivated entry-level IT professionals to join our dynamic support team. As a Junior IT Support Specialist, you'll gain hands-on experience in enterprise environments while working alongside industry mentors. Our comprehensive training program ensures rapid skill development in cutting-edge technologies. Enjoy competitive benefits, flexible work arrangements, and clear career advancement pathways. Join us in transforming how Dallas businesses leverage technology!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Manage helpdesk tickets via ServiceNow platform
- Deploy and configure Windows 10/11 workstations
- Assist with network troubleshooting (LAN/WAN)
- Document IT procedures and knowledge base articles
- Support cloud applications (Microsoft 365, Azure)
- Collaborate with cross-functional teams on IT projects
Qualifications
- Associate's degree in IT or related field
- CompTIA A+ or similar certification preferred
- Basic knowledge of Windows OS and networking
- Strong customer service and communication skills
- Ability to troubleshoot hardware/software issues
- Experience with ITSM tools (ServiceNow/Jira) a plus
- Valid driver's license and reliable transportation