Job Description
Join NexusTech Solutions, a leading innovator in cloud infrastructure, and kickstart your IT career in sunny San Diego! We're seeking passionate tech enthusiasts ready to grow with our dynamic team. Enjoy competitive benefits, mentorship from industry experts, and opportunities to work with cutting-edge technologies in a collaborative, startup-like environment.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 200+ employees
- Deploy and configure Windows/macOS workstations and mobile devices
- Manage helpdesk tickets using ServiceNow and document solutions
- Assist with network maintenance and basic cybersecurity protocols
- Collaborate with senior engineers on cloud infrastructure projects
- Train users on new software/systems during onboarding
- Participate in IT asset management and inventory audits
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Customer service mindset with strong communication skills
- Ability to troubleshoot hardware/software issues independently
- CompTIA A+ certification preferred (not required)
- Eagerness to learn cloud technologies (AWS/Azure basics)
- Valid driver's license and reliable transportation