Job Description
Launch your IT career with TechSolutions Inc., a leading innovator in digital transformation solutions. We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team in San Antonio. This role offers hands-on experience in enterprise IT environments, mentorship from industry experts, and a clear path for professional growth. Enjoy competitive benefits, flexible work arrangements, and the opportunity to work with cutting-edge technologies while supporting Fortune 500 clients.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing system and remote assistance
- Assist with system deployments, updates, and security patches
- Create and maintain technical documentation and knowledge base articles
- Collaborate with senior engineers on complex infrastructure projects
- Participate in IT asset inventory and lifecycle management
- Support cybersecurity initiatives including vulnerability assessments
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk software (ServiceNow, Zendesk, or similar)
- Strong problem-solving skills and customer service orientation
- CompTIA A+ or Network+ certification preferred
- Ability to lift 30 lbs and work in server environments occasionally
- Valid Texas driver's license for occasional client site visits