Job Description
Join our dynamic team as a Junior IT Support Specialist and kickstart your career in technology! We're seeking passionate individuals eager to learn and grow in a fast-paced environment. You'll be the backbone of our IT operations, ensuring seamless technology experiences for our diverse workforce. This role offers unparalleled mentorship, hands-on experience with cutting-edge systems, and a clear path to career advancement. If you're a tech-savvy problem-solver ready to make your mark in Los Angeles' thriving tech scene, we want to hear from you!
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls via Active Directory
- Document IT processes, incidents, and resolutions in service management tools
- Collaborate with senior IT staff on infrastructure projects and upgrades
- Conduct regular system audits and security vulnerability assessments
- Deliver user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, macOS, and network fundamentals
- Familiarity with helpdesk software (ServiceNow, Zendesk, or Jira)
- Strong troubleshooting skills with diagnostic tools
- Excellent communication and customer service abilities
- CompTIA A+ or similar certification preferred
- Valid driver's license required for occasional on-site support