Job Description
Join our dynamic IT team as a Junior IT Support Specialist and launch your career in technology! InnovateTech Solutions is seeking passionate entry-level professionals to provide essential technical support to our clients in the Arlington area. This role offers hands-on experience with cutting-edge systems while fostering professional growth in a collaborative environment.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist users with system installations, configurations, and troubleshooting
- Document support tickets and maintain accurate incident records
- Collaborate with senior engineers to resolve complex technical problems
- Conduct periodic system health checks and preventive maintenance
- Train users on new technologies and best practices
- Support office IT infrastructure including printers and AV equipment
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to lift 30 lbs and work in a physical IT environment
- Valid driver's license for occasional off-site support