Job Description
Join our dynamic IT team in the heart of New Orleans! TechSolutions Inc. is seeking passionate entry-level professionals to launch their careers in technology. We offer comprehensive training, mentorship from industry experts, and a collaborative environment focused on innovation. As a Junior IT Support Specialist, you'll be the backbone of our operations, ensuring seamless technology experiences for clients across the Gulf South. Enjoy competitive benefits, professional development stipends, and opportunities for advancement in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve desktop/laptop issues including OS, productivity suites, and business applications
- Assist with server administration tasks including user account management and system monitoring
- Document technical procedures, incidents, and resolutions in ITSM systems
- Collaborate with senior engineers on infrastructure projects and system deployments
- Deliver end-user training on new technologies and security protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong troubleshooting methodology with analytical problem-solving skills
- Excellent written/verbal communication and customer service abilities
- Experience with IT service management tools (ServiceNow, Jira, or Zendesk)
- Valid Louisiana driver's license (required for occasional on-site visits)