Job Description
Launch your tech career with TechSolutions Inc., a leading IT innovator in Raleigh's thriving Research Triangle Park! We're seeking motivated entry-level IT professionals to join our dynamic team and deliver exceptional technical support to our clients. Enjoy competitive compensation, comprehensive training, and clear pathways to specialization in cybersecurity, cloud infrastructure, or systems administration. Work in a collaborative environment where your growth is our priority!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage help desk tickets and resolve user inquiries within SLA timeframes
- Deploy and configure workstations, laptops, and peripheral devices
- Document IT processes, solutions, and knowledge base articles
- Assist with system monitoring, patch management, and security protocols
- Collaborate with senior engineers on infrastructure projects
- Participate in cross-departmental IT initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking fundamentals, and cloud services
- Experience with Active Directory, Office 365, and remote support tools
- Strong troubleshooting skills and customer service orientation
- CompTIA A+ or Network+ certification preferred (not required)
- Excellent communication and problem-solving abilities
- Valid driver's license and reliable transportation