Job Description
Join our innovative IT team as a Junior IT Support Specialist and launch your career in technology! At TechSolutions Inc., we're committed to nurturing emerging talent while delivering cutting-edge solutions to Sacramento's growing businesses. This role offers hands-on experience with enterprise systems, network infrastructure, and user support in a collaborative environment designed for growth.
As a cornerstone of our operations team, you'll gain exposure to cloud platforms, cybersecurity protocols, and IT service management frameworks. Our structured mentorship program includes certification pathways and cross-departmental rotations to accelerate your professional development. Perfect for recent graduates or career changers with foundational tech knowledge!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via ticketing system and remote assistance
- Deploy and configure Windows/macOS workstations, mobile devices, and peripheral equipment
- Document IT processes, knowledge base articles, and troubleshooting procedures
- Collaborate with senior engineers on infrastructure projects including cloud migrations
- Monitor system health, perform routine maintenance, and escalate complex issues
- Train end-users on security best practices and new technology implementations
- Assist with asset management and software license compliance
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Familiarity with Windows OS, Active Directory, and basic networking concepts
- Experience with helpdesk software (ServiceNow, Jira, or Zendesk preferred)
- Strong troubleshooting methodology and customer service orientation
- Basic knowledge of cloud platforms (AWS/Azure/GCP) considered advantageous
- Valid California driver's license for occasional site visits