Job Description
Join InnovateTech Solutions as a Junior IT Support Specialist and launch your career in Milwaukee's thriving tech scene! We're seeking passionate tech enthusiasts eager to provide exceptional IT support to our diverse client base. This role offers hands-on experience with cutting-edge infrastructure while working alongside industry mentors. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment in downtown Milwaukee.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with cybersecurity protocols and data protection measures
- Document technical issues and resolutions in IT service management tools
- Collaborate with senior engineers on complex system deployments
- Participate in IT asset inventory and lifecycle management
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with service desk tools (e.g., Jira, ServiceNow) preferred
- Strong problem-solving abilities and customer service orientation
- CompTIA A+ or similar certification a plus
- Valid Wisconsin driver's license required for occasional client site visits