Job Description
Join our innovative Portland-based team as an entry-level IT Support Specialist! TechSolutions Inc. is seeking passionate tech enthusiasts to launch their careers in a dynamic environment where your problem-solving skills and eagerness to learn will be valued. You'll gain hands-on experience supporting cutting-edge infrastructure while working alongside industry mentors who are committed to your professional growth.
We offer competitive compensation, comprehensive benefits, and a collaborative culture that celebrates curiosity and innovation. If you're ready to transform your technical knowledge into real-world impact, this is your gateway to a thriving IT career in Portland's vibrant tech ecosystem.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues across Windows, macOS, and mobile platforms
- Manage helpdesk tickets and maintain accurate documentation in ITSM systems
- Assist with onboarding new employees and deploying IT equipment
- Support security initiatives including access management and endpoint protection
- Collaborate with senior IT staff on infrastructure projects and upgrades
- Participate in IT asset management and inventory maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows 10/11 and macOS operating systems
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- CompTIA A+ certification (preferred but not required)
- Valid driver's license for occasional off-site support