Job Description
Launch your IT career in Detroit's thriving tech hub! Detroit Tech Innovations is seeking motivated entry-level professionals to join our dynamic IT support team. You'll gain hands-on experience with cutting-edge systems while working alongside industry experts in a collaborative, growth-focused environment. This role offers structured training programs, mentorship opportunities, and clear pathways to career advancement in cybersecurity, network administration, or cloud computing.
We provide comprehensive benefits including health insurance, 401k matching, and professional development stipends. Join us to build foundational technical skills while supporting mission-critical infrastructure for Fortune 500 clients and innovative startups alike.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues across 200+ endpoints
- Install, configure, and maintain Windows 10/11 workstations and mobile devices
- Monitor system health using SolarWinds and ServiceNow ticketing systems
- Document IT procedures and create user training materials for new software deployments
- Collaborate with senior engineers on Active Directory management and Azure cloud infrastructure
- Execute security protocols including patch management and vulnerability assessments
- Support office moves and equipment refreshes across 3 Michigan locations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 6 months
- Proficiency with Windows OS, Microsoft Office 365, and basic networking concepts
- Strong troubleshooting methodology and customer service orientation
- Experience with helpdesk ticketing systems (ServiceNow, Jira, or Zendesk)
- Basic knowledge of cloud platforms (Azure, AWS) or virtualization technologies
- Excellent written/verbal communication and ability to document technical processes
- Valid driver's license for occasional equipment transport between offices