Job Description
Join our dynamic IT team at InnovateDC Technologies and kickstart your career in the heart of Washington DC's tech scene! We're seeking passionate entry-level professionals eager to build foundational skills in enterprise IT support. This hybrid role offers mentorship from senior engineers and exposure to cutting-edge infrastructure in a mission-driven organization. Enjoy competitive compensation, comprehensive benefits, and growth opportunities within our expanding tech ecosystem.
Responsibilities
- Provide Tier 1 technical support to 200+ employees via ticketing system, phone, and in-person assistance
- Deploy, configure, and troubleshoot Windows 10/11 workstations and peripheral devices
- Assist with network infrastructure monitoring using tools like SolarWinds and Wireshark
- Document SOPs and knowledge base articles for IT processes
- Collaborate with cybersecurity team on basic endpoint protection tasks
- Support office technology including AV systems and conference room equipment
- Participate in quarterly IT asset audits and lifecycle management
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Proficiency with Windows OS and basic networking concepts (TCP/IP, DNS)
- Strong problem-solving abilities with customer service mindset
- Experience with ITSM tools (ServiceNow, Jira) preferred
- Ability to lift 25 lbs for equipment installation/maintenance
- Valid driver's license for occasional off-site support
- US citizenship or permanent residency required