Job Description
Launch your IT career with TechSolutions Columbus! We're seeking passionate entry-level professionals to join our dynamic team as Junior IT Support Specialists. You'll gain hands-on experience in cutting-edge technologies while providing critical support to our diverse client base. Enjoy comprehensive training, mentorship from industry veterans, and a clear career growth path in one of America's fastest-growing tech hubs.
Our Columbus headquarters offers a modern collaborative environment, competitive benefits, and opportunities for professional certifications. Join us in shaping the future of IT support while building your expertise in network administration, cybersecurity, and cloud technologies.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical processes and create knowledge base articles
- Collaborate with senior engineers on network infrastructure projects
- Monitor system health and perform routine maintenance tasks
- Participate in IT security initiatives and best practices implementation
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license and reliable transportation
- Eagerness to learn and pursue industry certifications