Job Description
Are you looking to kickstart your career in the heart of Texas? Nexus Innovations is seeking a talented Junior IT Support Specialist to join our dynamic team in Austin. We are a forward-thinking technology firm dedicated to empowering businesses through seamless digital solutions. If you are passionate about technology, possess a natural curiosity, and want to work in a collaborative, high-growth environment, we want to meet you.
In this role, you will act as the first point of contact for our employees, ensuring that our technology infrastructure runs smoothly. You will gain hands-on experience with cutting-edge hardware and software while working alongside seasoned professionals who are eager to mentor the next generation of IT talent.
Why Join Nexus Innovations?
- Career Growth: Clear pathways for advancement and certification support.
- Modern Stack: Work with the latest tools and technologies.
- Competitive Pay: Salary commensurate with experience, plus performance bonuses.
- Flexible Benefits: Comprehensive health, dental, and vision insurance.
Don't just dream of a tech career—build it with us.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware, software, and network connectivity issues.
- Assist in the deployment, configuration, and maintenance of end-user devices (laptops, printers, mobile devices).
- Document all technical issues, solutions, and workflows using our internal ticketing system (ServiceNow/Jira).
- Collaborate with senior IT staff to identify system bottlenecks and implement process improvements.
- Maintain accurate inventory records for IT assets and peripherals.
- Conduct user training sessions to promote software proficiency and cybersecurity best practices.
- Respond to helpdesk tickets and email inquiries with a focus on rapid resolution and customer satisfaction.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
- Basic understanding of operating systems (Windows, macOS, Linux) and network fundamentals (TCP/IP, DNS).
- Strong problem-solving skills and the ability to diagnose complex issues under pressure.
- Excellent verbal and written communication skills for interacting with non-technical staff.
- Willingness to obtain relevant certifications (e.g., CompTIA A+, Network+) during employment.
- High attention to detail and a proactive approach to customer service.
- Reliable transportation for occasional off-site maintenance if required.