Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in the heart of Silicon Valley! We're seeking passionate tech enthusiasts to provide exceptional technical support to our growing team. This role offers hands-on experience with cutting-edge systems while working alongside industry experts in a collaborative environment. Perfect for recent graduates or career changers eager to build foundational IT skills in a dynamic, fast-paced setting.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems including desktops, laptops, and peripherals
- Provide first-level technical support via ticket system, chat, and phone for 200+ employees
- Document technical procedures and maintain accurate asset inventory records
- Collaborate with senior engineers on network security protocols and system updates
- Assist with onboarding new employees including device setup and account provisioning
- Monitor system health and proactively address potential IT infrastructure issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and network fundamentals
- Familiarity with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid California driver's license for occasional equipment transport