Job Description
Join our dynamic tech hub in sunny San Diego and kickstart your IT career! InnovateTech Solutions is seeking passionate entry-level professionals to join our award-winning IT support team. You'll gain hands-on experience with cutting-edge technologies while supporting Fortune 500 clients in a collaborative, growth-oriented environment. Enjoy competitive benefits, mentorship from industry veterans, and opportunities for rapid advancement in one of America's most vibrant tech markets.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing system, phone, and remote access
- Deploy and configure workstations, laptops, and mobile devices
- Document solutions in knowledge base and maintain asset inventory
- Collaborate with senior engineers on complex infrastructure projects
- Participate in 24/7 on-call rotation (1 week/month)
- Implement security protocols and compliance standards
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of help desk or internship experience
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- CompTIA A+ or Network+ certification preferred
- Valid California driver's license for occasional on-site visits