Job Description
Are you ready to launch your career in technology? TechNova Solutions, a leading innovator in the Chicago tech scene, is seeking a passionate Junior IT Support Specialist to join our dynamic team. We value fresh perspectives and are committed to nurturing the next generation of tech talent.
In this role, you will provide technical support to our diverse clientele, ensuring seamless operations and optimal user experience. You will work alongside senior engineers to diagnose and resolve hardware and software issues, contributing to a culture of continuous improvement.
Responsibilities
- Provide first-level technical support via phone, email, and in-person for hardware, software, and network issues.
- Assist in the deployment, configuration, and maintenance of workstations and mobile devices.
- Monitor system performance and troubleshoot network connectivity problems.
- Document technical issues and resolutions in the knowledge base to improve team efficiency.
- Collaborate with the IT team to implement security patches and software updates.
- Conduct basic hardware upgrades and peripheral installations.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Familiarity with Microsoft Office Suite and basic understanding of operating systems (Windows 10/11, macOS).
- Strong problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Excellent written and verbal communication skills.
- Basic knowledge of networking principles, TCP/IP, and DNS is a plus.
- Willingness to learn and adapt to new technologies quickly.