Job Description
Welcome to TechNova Solutions, where innovation meets opportunity. We are seeking a passionate Junior IT Support Specialist to join our growing Minneapolis team. If you are looking to kickstart your career in Information Technology and thrive in a fast-paced, collaborative environment, we want to hear from you.
In this role, you will serve as the first line of support for our employees, ensuring seamless access to technology and solving complex technical challenges with ease. We provide comprehensive training and mentorship to help you grow from a fresh graduate into a tech expert.
Responsibilities
- Troubleshoot and Resolve: Diagnose and repair hardware and software issues, including desktops, laptops, printers, and network connectivity for end-users.
- User Support: Provide exceptional technical support via phone, email, and in-person, maintaining a high level of customer service and satisfaction.
- Onboarding Assistance: Assist in the setup and configuration of new employee workstations, ensuring they have the tools necessary for immediate productivity.
- System Maintenance: Perform routine system updates, patch management, and security checks to maintain a secure IT environment.
- Documentation: Maintain accurate records of technical issues, resolutions, and asset inventory using our ticketing systems.
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field; or equivalent technical certification (e.g., CompTIA A+).
- Technical Skills: Basic knowledge of Windows operating systems, Microsoft Office suite, and networking fundamentals.
- Problem Solving: Strong analytical thinking and the ability to troubleshoot technical problems methodically.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical staff.
- Soft Skills: Eagerness to learn, adaptability, and a team-oriented mindset.