Job Description
Are you ready to launch your career in technology? Apex Digital Systems is currently seeking a Junior IT Support Specialist to join our dynamic team in Raleigh, NC. We specialize in delivering innovative digital solutions, and we are looking for motivated individuals who are eager to learn, grow, and contribute to our success.
As an Entry Level IT professional, you will be the first point of contact for our internal employees, providing essential technical support and ensuring our workplace runs smoothly. This is an excellent opportunity to gain hands-on experience in a supportive environment where mentorship and career development are prioritized.
Responsibilities
- Provide tier 1 and tier 2 technical support for hardware, software, and network issues via phone, email, and in-person.
- Assist in the deployment, configuration, and maintenance of end-user devices including laptops, printers, and mobile devices.
- Manage and track IT service requests and incidents through our ticketing system (e.g., ServiceNow or JIRA).
- Document technical issues, resolutions, and standard operating procedures in the knowledge base.
- Collaborate with senior IT staff to identify recurring technical trends and improve service delivery.
- Participate in IT projects such as system upgrades, security patches, and software rollouts.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field (or currently pursuing a degree).
- Basic understanding of operating systems (Windows 10/11, macOS) and networking fundamentals.
- Familiarity with Active Directory concepts and ticketing systems is a strong plus.
- Strong problem-solving skills and the ability to troubleshoot technical challenges logically.
- Excellent written and verbal communication skills with a focus on customer service.
- Willingness to obtain industry-recognized IT certifications (e.g., CompTIA A+, Network+).