Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in Colorado Springs' thriving tech scene! We're seeking passionate tech enthusiasts ready to deliver exceptional support to our growing client base. As a key member of our IT team, you'll gain hands-on experience with cutting-edge infrastructure while contributing to a culture of innovation and collaboration. Enjoy competitive benefits, professional development opportunities, and a dynamic work environment in the heart of Colorado Springs.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document technical processes and maintain knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Monitor network performance and troubleshoot connectivity issues
- Assist with cybersecurity best practices implementation
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for equipment handling