Job Description
Join our dynamic IT team in Albuquerque and kickstart your career in technology! We're seeking passionate tech enthusiasts to provide essential support to our growing client base. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while making a tangible impact. Enjoy competitive benefits, mentorship from senior engineers, and a collaborative work environment that values innovation and growth.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network troubleshooting and basic server administration
- Create and maintain user accounts, permissions, and security protocols
- Document technical issues and resolutions in IT service management system
- Collaborate with cross-functional teams on IT infrastructure projects
- Train end-users on new software and technology implementations
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk software (ServiceNow, Zendesk, etc.) preferred
- Strong problem-solving abilities and customer service orientation
- CompTIA A+ or similar certification is a plus
- Valid New Mexico driver's license (for occasional on-site support)
- Ability to lift 30 lbs for equipment maintenance
- Excellent written and verbal communication skills