Job Description
Join our dynamic IT team as a Junior IT Support Specialist and launch your career in technology! TechSolutions Inc. is a rapidly growing tech firm committed to empowering Louisville businesses with cutting-edge solutions. We're seeking passionate entry-level professionals eager to grow in a collaborative environment. Enjoy competitive benefits, mentorship from industry experts, and opportunities for professional development in one of Kentucky's most vibrant tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Manage user accounts and permissions across active directory systems
- Document technical procedures and create knowledge base articles
- Assist with network monitoring and basic security protocols
- Collaborate with senior IT staff on infrastructure projects
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic understanding of Windows OS and Microsoft Office Suite
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Ability to lift 30 lbs and work in a server environment
- Valid driver's license required for occasional off-site support