Job Description
Join our dynamic IT team at InnovateTech Solutions, a leader in cloud infrastructure services. We're seeking passionate entry-level professionals to build foundational technical skills while supporting our clients' digital transformation. This hybrid role offers mentorship from senior engineers and hands-on experience with cutting-edge technologies. Perfect for recent graduates or career changers ready to launch their IT careers in Portland's thriving tech ecosystem.
Responsibilities
- Provide Tier 1/2 technical support for 200+ employees via ticketing system and remote assistance
- Deploy, configure, and troubleshoot Windows/macOS workstations and mobile devices
- Manage Active Directory accounts, group policies, and software deployments
- Monitor network infrastructure using SolarWinds and alert on anomalies
- Document SOPs and knowledge base articles for internal IT processes
- Collaborate with cloud team on AWS/Azure infrastructure monitoring tasks
- Support hardware lifecycle management including procurement and decommissioning
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Security+ certification (or willingness to obtain within 90 days)
- Basic proficiency with Windows 10/11 and macOS administration
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Customer service mindset with excellent written/verbal communication
- Ability to troubleshoot hardware/software issues systematically
- Experience with ticketing systems (ServiceNow, Jira) preferred
- Valid driver's license for occasional hardware pickup/delivery