Job Description
Join TechNash Solutions as a Junior IT Support Specialist and kickstart your career in Nashville's thriving tech scene! We're seeking passionate tech enthusiasts to provide exceptional support to our growing client base. This role offers hands-on experience with modern infrastructure while working alongside industry veterans. Enjoy competitive benefits, mentorship opportunities, and a collaborative environment that values innovation and professional growth.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Manage user accounts, permissions, and access controls
- Document technical processes and maintain knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Monitor system health and proactively address security concerns
- Support cloud services including Azure and Office 365 environments
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of help desk or technical support experience
- CompTIA A+ or similar certification preferred
- Proficiency with Windows OS and Active Directory
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong troubleshooting and communication skills
- Ability to work independently and prioritize tasks
- Valid driver's license for occasional client visits