Job Description
Launch your IT career in the heart of the nation's capital! TechForward Solutions is seeking passionate entry-level IT professionals to join our dynamic team in Washington DC. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge technology while supporting federal agencies and Fortune 500 clients. Enjoy comprehensive training, mentorship from senior engineers, and a clear path to career advancement.
We offer competitive benefits including health insurance, 401(k) matching, and professional development stipends. Our modern downtown office is steps from Metro stations and features collaborative workspaces, game rooms, and regular team-building events.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for 500+ users
- Deploy and configure Windows 10/11 workstations, laptops, and mobile devices
- Manage Active Directory accounts, permissions, and group policies
- Monitor and maintain network infrastructure including switches, firewalls, and VPNs
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT projects and system upgrades
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Experience with Windows OS, Microsoft Office 365, and basic networking concepts
- Strong problem-solving skills and customer service orientation
- Ability to lift 30 lbs and work in server environments occasionally
- Valid driver's license (for occasional equipment transport)
- US citizenship required for federal client projects