Job Description
Join TechSolutions Denver as a Junior IT Support Specialist and launch your career in the heart of Colorado's booming tech scene! We're seeking passionate tech enthusiasts to join our dynamic team and provide exceptional technical support to our growing client base. This is your chance to gain hands-on experience with cutting-edge technologies while working alongside industry mentors in a collaborative, growth-oriented environment. Our Denver office offers stunning mountain views, flexible work arrangements, and a culture that celebrates innovation and continuous learning.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
- Assist with user account management, password resets, and access permissions
- Document technical issues and resolutions using our ticketing system
- Collaborate with senior engineers on complex system deployments and upgrades
- Conduct routine system maintenance and security updates
- Deliver user training on new software and IT procedures
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and Microsoft Office suite
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving skills with attention to detail
- Excellent communication and customer service abilities
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license for occasional client site visits
- Ability to lift 30 lbs for equipment installations