Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in Seattle's thriving tech scene! We're seeking passionate tech enthusiasts to provide exceptional support to our growing client base. This role offers hands-on experience with cutting-edge technologies while working alongside industry experts in a collaborative environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's most innovative cities.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all support activities in ITSM tools (e.g., ServiceNow)
- Assist with cybersecurity protocols and data protection initiatives
- Collaborate with senior engineers on infrastructure projects
- Train users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of technical support experience (internships acceptable)
- Proficiency with Windows/macOS and Active Directory
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred