Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in technology! We're seeking motivated entry-level professionals to provide exceptional technical support to our dynamic team. You'll gain hands-on experience with cutting-edge systems while working in San Francisco's vibrant tech ecosystem. This role offers mentorship, growth opportunities, and the chance to build foundational IT skills in a collaborative environment.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Assist with workstation setup, configuration, and maintenance
- Document technical procedures and troubleshooting solutions
- Collaborate with senior IT staff on system upgrades and projects
- Deliver user training on company systems and best practices
- Monitor system performance and identify potential improvements
- Support security protocols and compliance initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and as part of a team
- CompTIA A+ certification or equivalent preferred