Job Description
Launch your IT career with TechVision Solutions, Austin's fastest-growing tech innovator! We're seeking passionate entry-level talent to join our dynamic IT support team. You'll gain hands-on experience with cutting-edge systems while working in our vibrant downtown headquarters. Our comprehensive training program and mentorship opportunities ensure rapid career growth. Join us to transform your technical curiosity into professional expertise!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing system, phone, and in-person
- Deploy and configure workstations, laptops, and mobile devices
- Manage Active Directory accounts and group policies
- Document IT processes and maintain knowledge base articles
- Assist with cybersecurity protocols and data backup procedures
- Collaborate with senior engineers on complex technical projects
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS, networking fundamentals, and cloud services
- Strong troubleshooting and problem-solving abilities
- Excellent written/verbal communication skills
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Ability to lift 30lbs and work flexible hours