Job Description
Join our dynamic IT team as a Junior IT Support Specialist and kickstart your career in technology! At TechSolutions Inc., we're committed to nurturing talent and providing hands-on experience with cutting-edge systems. This full-time role offers comprehensive training, mentorship from senior engineers, and a clear path for career growth within our expanding Dallas operations.
Our ideal candidate is a tech-savvy problem-solver eager to learn in a fast-paced environment. You'll gain exposure to network administration, cloud services, and cybersecurity protocols while supporting our diverse client base. We offer competitive benefits, professional development stipends, and a collaborative culture that values innovation.
Responsibilities
- Provide tier-1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems, printers, and network equipment
- Document technical procedures and maintain accurate inventory records
- Collaborate with cross-functional teams to resolve complex system issues
- Assist with cybersecurity best practices implementation and data backup processes
- Participate in IT infrastructure upgrades and system migrations
- Train end-users on new technologies and company systems
Qualifications
- Associate degree in IT or related field OR equivalent technical certification (CompTIA A+, Network+)
- Basic understanding of Windows OS, Active Directory, and TCP/IP networking
- Strong diagnostic and problem-solving abilities with customer service mindset
- Proficiency with Microsoft Office 365 and cloud platforms (Azure, AWS)
- Ability to lift 30 lbs and work in server environments when needed
- Valid driver's license for occasional equipment transport
- Excellent written/verbal communication skills
- 1+ year internship or help desk experience preferred