Job Description
Join our dynamic tech team at InnovateTech Solutions and kickstart your IT career in sunny San Diego! We're seeking passionate tech enthusiasts ready to grow with us while supporting cutting-edge systems. As a Junior IT Support Specialist, you'll gain hands-on experience with enterprise infrastructure while working alongside industry mentors. Enjoy competitive benefits, flexible work arrangements, and a collaborative culture that values innovation. Ready to transform your passion into profession?
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues across 500+ employees
- Manage helpdesk ticketing system with SLA adherence
- Deploy and configure Windows/macOS endpoints and mobile devices
- Assist with network monitoring and basic troubleshooting
- Document technical procedures and knowledge base articles
- Collaborate with cybersecurity team on access management
Qualifications
- Associate's degree in IT/Cybersecurity or equivalent experience
- 1+ years helpdesk/internship experience preferred
- CompTIA A+ or Network+ certification (or willingness to obtain)
- Proficiency in Active Directory, Office 365, and cloud tools
- Strong diagnostic and problem-solving abilities
- Excellent written/verbal communication skills