Job Description
Join our dynamic IT team as a Junior IT Support Specialist and kickstart your career in technology! At TechNova Solutions, we're passionate about nurturing talent and providing hands-on experience with cutting-edge systems. You'll work in a collaborative environment supporting our internal operations while receiving mentorship from seasoned professionals. This role offers unparalleled growth opportunities and the chance to build a strong foundation in IT infrastructure, cybersecurity, and user support. If you're eager to learn, solve problems, and contribute to a tech-driven future, we want to hear from you!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document IT processes, incidents, and resolutions using ticketing systems
- Collaborate with senior engineers on infrastructure projects
- Conduct routine system maintenance and security updates
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking fundamentals, and cloud services
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred (not required)
- Ability to work independently and prioritize multiple tasks