Job Description
Join our dynamic IT team as a Junior Support Specialist! We're seeking passionate tech enthusiasts to provide exceptional user support, maintain system integrity, and contribute to innovative tech solutions. This role offers hands-on experience with cutting-edge infrastructure while working alongside industry experts in Houston's thriving tech hub.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on system upgrades and projects
- Monitor system health and proactively address potential issues
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 1-2 years of technical support/help desk experience preferred
- Proficiency with Windows OS, Active Directory, and Office 365
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification a plus