Job Description
Join our dynamic IT team at TechSolutions Chicago and launch your career in technology! We're seeking motivated entry-level professionals to provide critical technical support to our clients across the Chicago area. This is a unique opportunity to gain hands-on experience with cutting-edge systems while working alongside industry experts. Our collaborative environment offers mentorship, growth opportunities, and the chance to make an immediate impact in a fast-paced tech ecosystem.
As a Junior IT Support Specialist, you'll be the first point of contact for resolving technical issues, ensuring seamless operations for our diverse client base. We value problem-solving skills, eagerness to learn, and a customer-centric approach. If you're passionate about technology and ready to build a strong foundation in IT, we encourage you to apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical issues, resolutions, and knowledge base articles
- Assist with cybersecurity best practices and security awareness training
- Collaborate with senior IT staff on infrastructure projects
- Monitor system performance and report potential vulnerabilities
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Microsoft Office Suite, and networking concepts
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk)
- Strong problem-solving and customer service skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to work independently and prioritize multiple tasks
- Valid driver's license and reliable transportation for client site visits