Job Description
Join our dynamic tech team as a Junior IT Support Specialist and kickstart your IT career in the heart of Los Angeles! We're seeking passionate tech enthusiasts eager to gain hands-on experience in a fast-paced environment. You'll work alongside industry experts to maintain our digital infrastructure while developing critical skills in network administration, cybersecurity, and system troubleshooting. This is your gateway to becoming a future IT leader at one of LA's most innovative companies.
Responsibilities
- Provide Tier 1 technical support for employees via phone, email, and in-person assistance
- Install, configure, and troubleshoot desktop hardware, software, and peripherals
- Monitor and maintain network systems including firewalls, routers, and switches
- Assist with cybersecurity initiatives including vulnerability assessments and patch management
- Create and maintain documentation for IT procedures and knowledge base articles
- Collaborate with senior engineers on infrastructure projects and system upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk ticketing systems (ServiceNow, Zendesk, etc.)
- Strong problem-solving abilities and customer service mindset
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid California driver's license (for occasional equipment transport)