Job Description
Join our dynamic team as an entry-level IT Support Specialist and kickstart your career in technology! We're urgently hiring motivated individuals in Baltimore to provide critical technical support to our growing client base. No prior experience required – we'll train you on cutting-edge systems and industry best practices. This is your chance to grow with a company that values innovation and professional development.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in our ticketing system
- Assist with network administration tasks and security protocols
- Collaborate with senior technicians to resolve complex issues
- Conduct user training on new technologies and processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of operating systems (Windows/macOS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to learn new technologies and adapt quickly