Job Description
Join Coastal Tech Solutions as a Junior IT Support Specialist and launch your career in Virginia Beach's thriving tech scene! We're seeking passionate tech enthusiasts eager to provide exceptional IT support to our growing client base. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for professional growth in a collaborative environment. What you'll love: Flexible hybrid work, cutting-edge tech stack, and a culture that values innovation. Apply today and start making your mark in IT!
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access control systems
- Document technical procedures and maintain accurate support logs
- Collaborate with senior IT staff on network security initiatives
- Train end-users on new technologies and best practices
- Assist with system upgrades and patch management
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (not required)
- Ability to lift 30 lbs for equipment installation
- Valid driver's license for occasional on-site visits