Job Description
We are looking for a motivated Junior IT Support Specialist to join our dynamic team in Kansas City, MO. At CloudBridge Systems, we believe in nurturing talent and providing a launchpad for careers in technology. If you are an eager learner looking to break into the IT industry, this is the perfect opportunity for you.
In this role, you will work alongside our senior engineers to troubleshoot technical issues, manage user accounts, and ensure our internal systems run smoothly. You will gain hands-on experience with enterprise hardware, networking infrastructure, and help desk software. We offer comprehensive training and a collaborative environment where your contributions matter.
Join us in shaping the future of technology in the heart of the Midwest.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and peripheral devices.
- Manage and track IT helpdesk tickets using our ticketing system (Zendesk/ServiceNow).
- Assist in the onboarding process of new employees, including setting up workstations and accounts.
- Perform regular maintenance on computer systems, printers, and network equipment.
- Collaborate with the IT team to implement and document standard operating procedures.
- Monitor system performance and report potential security vulnerabilities to senior management.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field (or equivalent technical experience).
- Familiarity with Microsoft Windows 10/11 and macOS operating systems.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, and firewall basics).
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Excellent written and verbal communication skills.
- Willingness to obtain industry certifications (e.g., CompTIA A+) within 12 months of hire.